Customer Engagement

Coffee Break Customer Engagement

The Hyatt Regency in Atlanta is well known for being a popular, high-end business travel hotel. With so many business clients coming in and out every day, the hotel’s restaurant often experienced long line-ups for coffee every morning before executives headed out for their daily meetings. While these clients were used to the wait, Jin Pyen, the hotel’s Travel Sales Manager saw this as an opportunity for a creative wa
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